Shipping policy

Shipping Costs & Options

• Free shipping for most orders over $200 (AU) or $100 (Perth metro)

• Standard shipping starting from $12.50

• Express shipping starting from $16.50

• Bulky/oversize shipping starting from $25

• Free in-store Click & Collect (Perth metro only)

We offer free shipping for most orders over $150 within mainland Australia. Final shipping costs are calculated during checkout, and are based on your shipping address and the weight/volume of your order. Free shipping is not available for regional/remote addresses or bulky goods, including some Elfa components.

Free shipping is available for most orders over $50 placed within the Perth Metro area. If your address qualifies, you will see the "Free Shipping (Perth Metro Only)" shipping method during checkout. Outer suburbs and regional WA addresses are not eligible.

In-Store Click & Collect

If you are located in Perth and would prefer to collect your order from our Myaree store, please select the "Collect In-Store" shipping method during checkout.

You will receive an email or text message once your order is ready for collection. Please bring a copy of your order confirmation/tax invoice and Photo ID when you collect your order.

Delivery Timeframes

We aim to process all orders 1-3 business days after they are placed, excluding weekends and WA public holidays. Please allow up to 5 additional business days for Elfa orders to be processed and delivered. Once your order has been dispatched, you will receive an email with tracking information and an estimated delivery time. Precise delivery estimates may not be available for some orders, including Elfa orders.

As a general guide, you can expect the following standard delivery timeframes once your order has been dispatched:

• Perth Metro: Same-day, 1-3 business days

• WA Non-Metro: 2-5 business days

• Brisbane, Sydney, Melbourne & Adelaide: 2-7 business days

• Regional or non-metro addresses: 5-12 business days

Regional/Remote Shipping

Some regional delivery addresses will incur an additional 10% handling fee to cover the higher cost of regional freight. This handling fee is automatically applied at the Checkout and can be seen next to your order total before payment is finalised. Postcodes that this surcharge applies to are:

Delivery Instructions

You can leave specific delivery instructions in the "Order Notes" field on the Cart page (e.g. leave at front door). Delivery drivers and couriers are not usually able to call ahead or deliver at a specific time, so please take this into consideration.

If you ask us to leave your order unattended, insurance coverage ends once your order is dropped off. We recommend that you provide a delivery address that is always manned, such as a work or business address.

Some bulky goods cannot be delivered to P.O. Box or Parcel Locker addresses. If we aren't able to deliver to your provided address, we will contact you to request an alternative one.

Please note that all Elfa orders will be left unattended if nobody is home. We highly recommend that you provide an address where somebody will be able to accept the delivery. Delivery drivers and couriers are not usually able to call ahead or deliver at a specific time, so please take this into consideration.

Incorrect Delivery Addresses

It is your responsibility to enter your address fully and accurately during checkout. If you notice that your order is incorrect, please contact us as soon as possible. Once your order has been dispatched, we are unable to update your delivery address.

If your order is redirected or returned to us due to an incorrect or incomplete address, a $15 Return to Sender fee and redelivery costs will apply. If you choose to cancel your order because it was returned to us, the $15 Return to Sender fee will be deducted from your refund.

Delivery Issues & Damages

If you've received the wrong item, get in touch with us via email or our Contact Us page and we'll arrange to have the correct item shipped out to you.

If your order has arrived damaged, don't panic! Simply get in touch with us via email or our Contact Us page and provide the following:

• Your order number

• Photos of the outer packaging (e.g. box or satchel)

• Photos of the inner packaging (e.g. in bubble wrap, paper, styrofoam)

• Photos of the product, clearly showing any damage

Please keep all damaged goods and shipping packaging. The damaged goods and their packaging may need to be inspected before we can have replacement goods dispatched to you.